Von Baer products are made to the highest specifications and are designed to provide our clients with enjoyment over many years. Our products are expected to perform flawlessly under normal use, and the likelihood of encountering faults or malfunctions is quite low. In the rare event that defects do occur, they are most likely to appear within the first few months of use. To address this, we offer a comprehensive 5-year warranty consisting of a 2-year EU statutory warranty and an additional 3-year Von Baer manufacturer’s warranty.
Statutory Warranty
During the first two years after delivery, your product is covered by the EU statutory warranty for any lack of conformity existing at the time of delivery. Under this legal warranty, you are entitled to free repair or replacement. If repair or replacement is impossible or disproportionate, Von Baer will offer an appropriate remedy in line with EU law, such as store credit, price reduction or refund. These rights cannot be limited or waived and apply in addition to our manufacturer’s warranty.
Extended Manufacturer’s Guarantee
From the third to fifth year, Von Baer provides a voluntary manufacturer’s guarantee covering material or workmanship defects that materially impair function. This is a goodwill extension and does not affect your statutory rights.
Please note that our 5-year warranty applies to all orders placed from 19 August 2025 onwards. Orders placed before this date remain covered by our original 2-year warranty. The statutory 2-year warranty applies to all consumers with valid proof of purchase. The manufacturer’s guarantee (years 3–5) is valid only for the original purchaser. Repairs or modifications carried out by third parties without Von Baer’s prior written approval will void this warranty.
Exclusions and Care Recommendations
This warranty specifically covers defects resulting from faulty components or manufacturing errors. Please note, it does not cover any damage resulting from accidents, negligence, or normal wear and tear of the product and its components. It also does not cover misuse, such as over-stuffing leather items — which involves overfilling wallets, bags, or other leather products beyond their capacity, potentially causing stretching, warping, or damage to the material and stitching. Routine maintenance and cleaning (such as conditioning, dusting, or polishing) form part of normal care by the owner and are not covered under warranty. Damage caused by fire, water, including colour migration or staining caused by moisture, or other external factors beyond our control is also excluded.
Natural variations in full-grain leather, including veins, natural marks, minor scratches, tone differences, and gradual patina, are inherent features and not defects. In humid conditions, vegetable-tanned leather may transfer a small amount of dye to light fabrics or surfaces; this is a normal property of authentic leather and not covered by warranty.
To maintain the condition of your leather goods and extend their lifespan, we recommend regular treatment with our Premium Leather Cream.
Warranty Process and Responsibilities
Should a product defect arise that is covered under our warranty, we are committed to either repairing the product or providing alternative solutions when repair is not feasible.
In some cases, depending on the circumstances of the warranty claim and the feasibility of local repair, we may offer reimbursement for pre-approved repair costs incurred in your local area. This reimbursement will be issued in the form of store credit. Repairs conducted without our prior written approval are not eligible for reimbursement and may void the warranty.
Within the statutory two-year warranty period, Von Baer will provide a prepaid shipping label for approved claims.
After the statutory period (years 3–5), clients are responsible for all shipping, insurance, and packaging costs when sending the product to Von Baer for assessment and for its return after repair, unless otherwise agreed in writing.
To ensure safe delivery, please use a tracked and insured service, as responsibility remains with the client until the item is received and signed for by Von Baer.
Once we have received and assessed your product, we will contact you regarding repair options and costs (if applicable).
Proof of purchase. A valid proof of purchase (e.g., invoice or order confirmation from vonbaer.com or an authorised shop) is required for any warranty service. Products without verifiable proof of purchase may not be accepted.
We aim to have your product back to you as quickly as possible. Our average turnaround time is approximately eight weeks from the date we receive your product; this is an estimate, not a guarantee, as timing may vary due to parts availability or logistics.
Detachable accessories such as shoulder straps, key rings, or tags are excluded. Functional components integral to the product, such as locks, handles, or main zippers, remain covered for manufacturing defects within the warranty period.
We do not issue refunds for products returned with warranty-eligible defects.
Contact Information
Please contact us at service@vonbaer.com in the event of a warranty claim, and include your order number in the email. As of today, all items are shipped from our headquarters in Tallinn, Estonia. Please note that our return address is:
Von Baer OÜ
Tala 2
Tallinn, Estonia 11415
Von Baer products are created to high standards and are designed for long-lasting use. Defects are uncommon and, when they occur, they typically appear early in the product’s life. To support our clients and maintain consistency across markets, we provide a 5-Year Limited Warranty covering defects in materials or workmanship under normal use.
Scope of the Limited Warranty
For five (5) years from the date of delivery, your item is covered against defects in materials or workmanship under normal use. Von Baer alone determines whether an issue qualifies as a manufacturing defect. All decisions are made in good faith based on photographic evidence and, when required, physical inspection. Remedies under this warranty are limited to repair or, where repair is not practical, store credit determined solely by Von Baer. Cash refunds are not provided under this warranty.
This warranty applies only to orders placed on or after 19 August 2025. Orders placed before this date remain covered by the previous 1-year warranty.
This warranty applies solely to the original purchaser, requires valid proof of purchase, and is not transferable. Any repair, alteration, or modification made by third parties without prior written approval from Von Baer voids this warranty.
Exclusions
This warranty covers only defects arising from manufacturing or faulty components. It does not cover:
- normal wear and tear
- misuse, accidents, or negligence
- over-stuffing or carrying loads beyond the item’s intended capacity
- damage caused by water, humidity, moisture, staining, colour migration, or exposure to chemicals, cosmetics, hand sanitizers, or cleaning agents
- damage resulting from improper storage or environmental conditions
- fire, heat, impact, or external events beyond Von Baer’s control
- routine cleaning, conditioning, or care
We recommend periodic treatment with our Premium Leather Cream to maintain leather condition.
Shipping Responsibility for Warranty Claims
Shipping, insurance, and packaging costs related to warranty claims are the customer’s responsibility. Responsibility for the item remains with the customer until it is received and signed for by Von Baer. All returns must be packed securely using an appropriately strong box and internal protective materials.
If a manufacturing defect is confirmed, Von Baer will cover the cost of shipping the repaired item back to the customer in the form of store credit. No other costs will be reimbursed. If no manufacturing defect is found, the item may be returned at the customer’s expense. Items not claimed within 30 days after notification may be treated as unclaimed.
Warranty Process
If a defect arises, Von Baer will assess the product and determine the appropriate remedy. Remedies are limited to repair or, if repair is not practical, store credit. Von Baer retains sole discretion regarding eligibility and remedy.
Pre-approved local repairs may be reimbursed in store credit, capped at the lower of the pre-approved amount or 20 percent of the product’s original price. Repairs performed without prior written approval are not eligible for reimbursement and may void the warranty.
Valid proof of purchase is required for all warranty services. Products without verifiable proof of purchase will not be accepted.
Our average evaluation and repair time is eight weeks from the date we receive your product. This is an estimate and may vary depending on parts availability and logistics.
Limitations
Detachable accessories such as shoulder straps, key rings, and tags are excluded. Critical components integral to the product, such as locks, handles, and main zippers, remain covered for manufacturing defects.
No cash refunds are issued for items with warranty-eligible defects.
This warranty is the sole and exclusive warranty provided by Von Baer and replaces all other warranties, express or implied.
Governing Law and Contact Information
This warranty is governed exclusively by Estonian law. All disputes shall be resolved amicably whenever possible. In the event that legal proceedings are necessary, jurisdiction rests with the courts of Estonia.
For warranty questions, please contact service@vonbaer.com and include your order number. All items are currently shipped from our headquarters in Tallinn, Estonia.
Return address:
Von Baer Ltd.
Tala 2
Tallinn, Estonia 11415