Warranty

Von Baer products are made to the highest specifications and are designed to provide our clients with enjoyment over many years. Our products are expected to perform flawlessly under normal use, and the likelihood of encountering faults or malfunctions is quite low. In the rare event that defects do occur, they are most likely to appear within the first few months of use. To address this, we offer a comprehensive one-year warranty.

This warranty specifically covers defects resulting from faulty components or manufacturing errors. Please note, it does not cover any damage resulting from accidents, negligence, or normal wear and tear of the product and its components. It also does not cover misuse, such as overstuffing leather items — which involves overfilling wallets, bags, or other leather products beyond their capacity, potentially causing stretching, warping, or damage to the material and stitching.

To maintain the condition of your leather goods and extend their lifespan, we recommend regular treatment with our Premium Leather Cream.

Should a product defect arise that is covered under our warranty, we are committed to either repairing the product or providing alternative solutions when repair is not feasible. We do not issue refunds for products returned with warranty-eligible defects. Please contact us at service@vonbaer.com in the event of a warranty claim, and include your order number in the email.