Von Baer products are made to the highest specifications and are designed to provide our clients with enjoyment over many years. Our products are expected to perform flawlessly under normal use, and the likelihood of encountering faults or malfunctions is quite low. In the rare event that defects do occur, they are most likely to appear within the first few months of use. To address this, we offer a comprehensive one-year warranty.
This warranty specifically covers defects resulting from faulty components or manufacturing errors. Please note, it does not cover any damage resulting from accidents, negligence, or normal wear and tear of the product and its components. It also does not cover misuse, such as overstuffing leather items — which involves overfilling wallets, bags, or other leather products beyond their capacity, potentially causing stretching, warping, or damage to the material and stitching.
To maintain the condition of your leather goods and extend their lifespan, we recommend regular treatment with our Premium Leather Cream.
Should a product defect arise that is covered under our warranty, we are committed to either repairing the product or providing alternative solutions when repair is not feasible.
In some cases, depending on the circumstances of the warranty claim and the feasibility of local repair, we may offer reimbursement for pre-approved repair costs incurred in your local area. This reimbursement will be issued in the form of store credit.
For any repairs covered by our warranty, there is no charge to you. Non-warranty repair costs will vary, depending on the materials and length of time required. Once we have received and assessed your product, we will contact you regarding repair options and costs (if applicable).
We aim to have your product back to you as quickly as possible. Our average turn-around time is four weeks from the time we receive your product to when it gets back to you.
Clients are required to cover the shipping costs when sending their product to Von Baer for warranty assessment. Once the warranty claim has been processed, Von Baer will take care of the shipping costs to return the item to the client. To ensure safe delivery, we advise using a shipping service that offers tracking and delivery confirmation, as responsibility for the item remains with the client until it is received and signed for by Von Baer.
We do not issue refunds for products returned with warranty-eligible defects. Please contact us at service@vonbaer.com in the event of a warranty claim, and include your order number in the email.
As of today, all items are shipped from our headquarters in Tallinn, Estonia. Please note that our return address is:
Von Baer Ltd.
Tala 2
Tallinn, Estonia 11415
Von Baer products are made to the highest specifications and are designed to provide our clients with enjoyment over many years. Our products are expected to perform flawlessly under normal use, and the likelihood of encountering faults or malfunctions is quite low. In the rare event that defects do occur, they are most likely to appear within the first few months of use. To address this, all Von Baer products purchased within the European Union are covered by a two-year legal guarantee, as required under EU consumer protection law.
This warranty specifically covers defects resulting from faulty components or manufacturing errors. Please note, it does not cover any damage resulting from accidents, negligence, or normal wear and tear of the product and its components. It also does not cover misuse, such as overstuffing leather items — which involves overfilling wallets, bags, or other leather products beyond their capacity, potentially causing stretching, warping, or damage to the material and stitching.
To maintain the condition of your leather goods and extend their lifespan, we recommend regular treatment with our Premium Leather Cream.
Should a product defect arise that is covered under our warranty, we are committed to either repairing the product or providing alternative solutions when repair is not feasible.
In some cases, depending on the circumstances of the warranty claim and the feasibility of local repair, we may offer reimbursement for pre-approved repair costs incurred in your local area. This reimbursement will be issued in the form of store credit.
For any repairs covered by our warranty, there is no charge to you. Non-warranty repair costs will vary, depending on the materials and length of time required. Once we have received and assessed your product, we will contact you regarding repair options and costs (if applicable).
We aim to have your product back to you as quickly as possible. Our average turn-around time is four weeks from the time we receive your product to when it gets back to you.
Clients are required to cover the shipping costs when sending their product to Von Baer for warranty assessment. Once the warranty claim has been processed, Von Baer will take care of the shipping costs to return the item to the client. To ensure safe delivery, we advise using a shipping service that offers tracking and delivery confirmation, as responsibility for the item remains with the client until it is received and signed for by Von Baer.
We do not issue refunds for products returned with warranty-eligible defects. Please contact us at service@vonbaer.com in the event of a warranty claim, and include your order number in the email.
As of today, all items are shipped from our headquarters in Tallinn, Estonia. Please note that our return address is:
Von Baer Ltd.
Tala 2
Tallinn, Estonia 11415