Shipping Information

 

Shipping Times & Costs

Von Baer is a Northern European brand. We ship our goods worldwide from Tallinn, Estonia. We work hard to keep our shipping fees to a minimum by constantly negotiating the best possible rates with world-class shipping companies. We fully hand over these low shipping rates to our customers.

We offer free worldwide express shipping on all orders over €800.

Destination Express shipping
Time  
Cost Standard shipping
Time
Cost
United States, Canada 2-4 days
€0-€24
N/A
N/A
Europe* 1-2 days
€0-€29
4-5 days
€10-€14
Rest of World 3-5 days
€0-€33
N/A
N/A

*Includes Switzerland, Norway and UK

Please note that the information above represents business days from the day of dispatch. If you are purchasing a pre-order item, please review the shipping date of each product before placing your order.


Import Duties and Taxes

United States, United Kingdom, Australia, Canada

If you live in the US, UK, Australia or Canada, you will not be charged any additional import fees or taxes. If, for some reason, you are charged, please contact us at service@vonbaer.com and make sure to attach proof of any additional costs you were charged.

European Union countries

If you live in one of the EU countries, you will not be charged any import fees or taxes.

Rest of the World

If you live outside the countries listed above, you may be asked to pay import duties and taxes once your order arrives in the country of destination. We suggest you do a quick search on the web if you are unsure of the applicable charges in your country. You can also contact your customs office directly for more information.

We do everything in our power to reduce the chance of customs charges through legal means. Over 97% of our Rest of the World customers have reported that no customs charges were applied to their orders upon delivery.


Exchanges

If you would like to exchange an item you ordered, you can return it within 30 days from the date of delivery. The first exchange is free of charge.

We will refund the price difference if the original item was more expensive than the exchanged item, but we'll ask you to cover the difference if the exchanged item is more expensive than the original.

Exchange an item

Contact us at service@vonbaer.com to initiate your exchange. Please include your order number in the message.


Returns

If you would like to return your order, you can return it within 30 days from the date of delivery. If your order has not yet shipped, you can cancel it at any time for a full refund.

Please note, the returned items must be unused and in perfect condition, complete with original packaging.

The original outbound shipping cost will not be refunded if the order has been shipped. We will manage the return process and shipping using our carriers. In case of return, the charge of 10% from the cost of returned products will be deducted from the refund amount.

Personalized items

Due to the permanent nature of item personalization, we are unable to accept returns and cannot issue refunds for personalized items.

Return an order

Contact us at service@vonbaer.com to initiate your return. Please include your order number in the message.


Warranty

We offer one year warranty against manufacturing faults from the day of delivery. If there is any fault or malfunction with your item, please get in touch and we will do all we can to correct the issue. This warranty does not cover:

- damage caused to the item in an accident, inappropriate use or negligence.

- expected levels of wear and ageing of all natural materials and zippers.

- use of any product outside of its intended purpose.