Shipping Information

Shipping Times & Costs

Von Baer is a Northern European brand. We ship our goods worldwide from Tallinn, Estonia. We work hard to keep our shipping fees to a minimum by constantly negotiating the best possible rates with world-class shipping companies. We fully hand over these low shipping rates to our customers.

We offer free worldwide express shipping on all orders over €500

Destination	Time	Cost
United States, Canada	2-4 days	€0-€19
Europe*	1-2 days	€0-€25
Rest of World	3-5 days	€0-€35

*Includes Switzerland, Norway and the UK

Please note that the information above represents business days from the day of dispatch. If you are purchasing a pre-order item, please review the shipping date of each product before placing your order.

Exchanges

The first exchange is free of charge. We will refund the price difference if the original item was more expensive than the exchanged item, but we'll ask you to cover the difference if the exchanged item is more expensive than the original.

If you would like to exchange an item you ordered, you can return it within 30 days from the date of delivery. Please note, the exchanged items must be unused and in perfect condition, complete with original product and shipping packaging.

Exchange an item

Returns

Please note, the returned items must be unused and in perfect condition, complete with the original product and shipping packaging. The original outbound shipping cost will not be refunded if the order has been shipped.

If you wish to return the product using our prepaid return label, a return shipping fee of 10% of the original cost of the returned items will be deducted from your refund. Additionally, Von Baer reserves the right to increase the return shipping fee in proportion to any extra shipping costs incurred due to the customer not using the original shipping packaging.

Personalized items

Due to the permanent nature of item personalization, we are unable to accept returns and cannot issue refunds for personalized items.

Return an order

Please note that our return address is:

Rotermanni 7 (Von Baer store)

Tallinn, Estonia 10111

Import Duties and Taxes

For the United States, Australia, Canada, UAE, and other countries listed below:

If you live in the United States, Australia, New Zealand, Canada, the United Arab Emirates, Saudi Arabia, Japan, Hong Kong SAR, South Korea, Mexico, India, Singapore or the Philippines, you will not be charged any additional import fees or taxes.

If, for some reason, you are charged, please contact us at service@vonbaer.com and make sure to attach proof of any additional costs you have incurred.

For European countries including the United Kingdom, Switzerland, Norway, and others:

If you live in one of the EU countries, the United Kingdom, Switzerland, Norway, Iceland, or Liechtenstein, you will not be charged any import fees or taxes.

If, for some reason, you are charged, please contact us at service@vonbaer.com and make sure to attach proof of any additional costs you have incurred.

Rest of the World

If you live outside the countries listed above, you may be asked to pay import duties and taxes once your order arrives in the country of destination. We suggest you do a quick search on the web if you are unsure of the applicable charges in your country. You can also contact your customs office directly for more information.

We do everything in our power to reduce the chance of customs charges through legal means. Over 95% of our Rest of the World customers have reported that no customs charges were applied to their orders upon delivery.

Warranty

We offer a two-year warranty against manufacturing faults. For further information on our warranty policy, we kindly invite you to visit our warranty page: https://vonbaer.com/pages/warranty