Shipping Information

Shipping Times

Destination

Shipping Time - Standard

Shipping Time - Express

United States, Canada

7-12 days

2-4 days

Europe

4-5 days

1-2 days

Rest of the World

8-14 days

3-5 days


Please note that the information above represents business days from the day of dispatch. If you are purchasing a pre-order item, please review the shipping date of each product before placing your order.

Personalized items

Personalized items will take at least 1 additional business day to dispatch. In some cases, 2 additional business days may be required before dispatch.


Shipping Costs

We work hard to keep our shipping fees to a minimum by constantly negotiating the best possible rates with world-class shipping companies. We fully hand over these low shipping rates to our customers.


*Includes Switzerland, Norway and UK


Import Duties and Taxes

If you live outside the European Union, you may be asked to pay import duties and taxes once your order arrives in the country of destination. We suggest you do a quick search on the web if you are unsure of the applicable charges in your country. You can also contact your customs office directly for more information.

Shipping to the United States

If you live in the US and your order total is below $800, you will not be charged any import fees or taxes. If your order total is over $800, you are most welcome to get in touch with us so that we can advise you further.

We do everything in our power to reduce the chance of customs charges through legal means. Over 97% of our customers outside of the European Union have reported that no customs charges were applied to their orders upon delivery.


Returns

If you would like to return your order, you can return it within 30 days from the date of delivery. If your order has not yet shipped, you can cancel it at any time for a full refund.

Please note, the returned items must be unused and in perfect condition, complete with original packaging.

If you are in the EU, Switzerland and Norway: We will arrange and pay for return shipping and will refund the total order amount.

If you are outside of the EU: We don't cover the return shipping cost. The original outbound shipping cost will not be refunded if the order has been shipped. We can also manage the return process and shipping using our carriers, with the cost deducted from your refund. In this case, we will inform you about the return shipping cost. Please contact us for details.

Personalized items

Due to the permanent nature of item personalization, we are unable to accept returns and cannot issue refunds for personalized items.

Return an order

Contact us at service@vonbaer.com to initiate your return. Please include your order number in the message.


Lifetime Warranty

We offer lifetime warranty for all our items. If there is any fault or malfunction with your item, please get in touch and we will do all we can to correct the issue. This lifetime warranty does not cover:

- damage caused to the item in an accident, inappropriate use or negligence.

- expected levels of wear and ageing of all natural materials and zippers.

- use of any product outside of its intended purpose.

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