Shipping, Exchanges and Returns Information

Shipping Times & Costs

All orders are shipped with trusted express couriers such as UPS or DHL. Shipping is complimentary on all orders over $100 / €100 / £100, depending on your location. Estimated delivery times and free shipping thresholds for key regions are listed below:

Destination	Time	Cost
United States, Canada	1–3 days	Complimentary over $100
Europe*	1–2 days	Complimentary over €100
United Kingdom	1–2 days	Complimentary over £100
Australia, New Zealand	2–5 days	Complimentary over $100
UAE & Saudi Arabia	2–3 days	Complimentary over $100
Singapore, Hong Kong, Japan	2–4 days	Complimentary over $100
Rest of World	2–5 days	Complimentary over $100

*Includes EU and EEA countries (e.g., Norway, Switzerland, Iceland)

Please note that the information above represents business days from the day of dispatch. If you are purchasing a pre-order item, please review the shipping date of each product before placing your order. In the rare event a delay occurs due to our shipping partners, Von Baer is not responsible for these delays.

Shipping Insurance & Protection

All orders are insured, ensuring that in the event of loss or damage during shipment, Von Baer will arrange for a replacement to be sent to you. If your package arrives damaged, please report it within 48 hours of delivery.

 

Import Duties and Taxes

Prepaid Duties & Taxes for Countries Listed Below:

For residents of the US, EU countries, UK, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, Iceland, Norway, Switzerland, Qatar, Kuwait, Bahrain, UAE, Saudi Arabia: if you live in any of these countries, you will not be charged any additional import duties or taxes. In the rare event that you are charged additional fees, please contact us at service@vonbaer.com and make sure to attach proof of the incurred costs.

Policy for Other Countries:

If you live outside the countries listed above, you may be required to pay import duties and taxes once your order arrives in your country. As these charges are subject to local customs policies, it is your responsibility to check and understand them. We advise consulting your local customs office or conducting your own research to ascertain these potential costs before placing your order.

In the event that an item is returned to Von Baer due to the client’s inaction, such as failing to accept delivery or refusing to pay import fees, a refund will be issued only after the returned item is received by Von Baer. The refund will incur a non-refundable fee of 20% of the order value. This fee ensures fairness as it covers costs directly resulting from the client’s inaction, including the original outbound shipping, shipping insurance, handling, inspection, reimporting, and restocking.

Delivery responsibility

Once your order is delivered to the specified address and a signature is obtained, our obligation is fulfilled. If someone other than the purchaser (e.g., family member, roommate, colleague, receptionist) signs for and accepts the package at the provided address, the delivery is considered complete, and Von Baer is not liable for any claims of non-receipt.

Shipping insurance & protection applies only to loss or damage that occurs during transit and does not cover issues after a package has been successfully delivered. If your package arrives damaged, please report it within 48 hours of delivery so we can assist you in resolving the issue in accordance with the insurance policy stated above.

If a delivery is made to an incorrect address due to an error by the shipping carrier, it is subject to the shipping insurance policy stated above. However, if the incorrect address was provided by the customer at checkout, Von Baer cannot take responsibility for lost or misdelivered packages.

Exchanges

The first exchange per order is complimentary. The total value of the new item(s) must be at least 70% of the total value of the original item(s) being exchanged. If the new item(s) are priced lower than this threshold, the transaction will be treated as a return. Please note that only the first exchange per order is complimentary; any subsequent exchanges will be treated as returns. You can read our returns policy further below.

To exchange an item, the exchange request must be sent to Von Baer within 14 days from the date of delivery. After receiving exchange confirmation from Von Baer, the return must be shipped back within 7 days from the date of confirmation. The exchanged item(s) must be unused, in perfect condition, and complete with the original product and shipping packaging.

When returning a bag, please ensure the original stuffing, including the air pillows, is placed back inside to prevent damage during transit. Additionally, all included accessories that are part of the product, such as shoulder straps, luggage tags, money clips, and other components, must be placed in the same positions as they were originally shipped. All shipping and packaging conditions required for returns, including the use of the original shipping box or a 5-ply carton box, also apply to exchanges. This includes using the original shipping box for the prepaid courier service label. If the original box is no longer available, the customer must use a 5-ply (five layers) carton box and arrange shipping through a courier service of their choice.

Failure to include the original stuffing may result in damage, and returns that arrive damaged due to improper packaging will not be eligible for a refund or exchange. Each item must be returned individually to ensure proper protection and maintain the condition of the product; combining multiple items into one package is not permitted, as it may compromise both the safety and appearance of the products, potentially causing permanent damage. If these conditions are not met, neither an exchange nor a return will be accepted, and the item will not be eligible for a refund or exchange. This ensures that all returned products are in a condition suitable for resale.

Personalized and Custom-Made Products

Due to the permanent nature of item personalization and the custom-made nature of certain products, such as the Classic and Premier belts, we are unable to offer exchanges or refunds for personalized or custom-made items.

Exchange an item

Contact us at service@vonbaer.com to initiate your exchange. Please include your order number in the message.

After receiving exchange confirmation from Von Baer, the return must be shipped back within 7 days from the date of confirmation. Failure to do so will result in the exchange being declined, and any items shipped after this timeframe will not be refunded or exchanged. Please ensure timely shipment to avoid losing eligibility for an exchange. This ensures that the exchange process is completed in a timely manner, allowing us to process your refund promptly and maintain the quality of our products."

Exchanges sent without prior approval will not be processed and will not be eligible for a refund or exchange.

Order Cancellation and Amending

Due to our efficient shipping process, we are unable to cancel or amend orders once they have been placed. We cannot modify personalization details or adjust quantities once an order is placed. For further information on returns or exchanges, please refer to our Shipping, Exchanges and Returns Information below.

 

Important Information About Delivery Dates

• The estimated delivery dates displayed on our website are based on real experiences with our shipping providers and are intended as accurate as possible. However, these dates are estimates and not guarantees. Shipping delays and other factors beyond Von Baer’s control may occasionally result in delivery times exceeding the estimated window.
• Deliveries do not occur on weekends or national holidays, so please account for this when placing your order.
• If your order includes personalization, please note that the "allow 1 additional working day for personalization" refers to a day that can be added to the latest estimated delivery date displayed on the product page. For example, if the delivery estimate is December 27–30, an order with engraving can arrive by December 31 or the next working day thereafter. While this additional day is not always required, it must still be taken into account.

Returns

To return an item, the return request must be sent to Von Baer within 14 days from the date of delivery. Please note the return address specified below. After receiving return confirmation from Von Baer, the item must be shipped back within 7 days from the date of confirmation. Failure to do so will result in the return being declined, and any items shipped after this timeframe will not be refunded.

Items must be returned unused, undamaged, and in perfect condition, complete with the original product and shipping packaging. When returning a bag, please ensure the original stuffing, including air pillows, is placed back inside to prevent damage during transit. Additionally, all included accessories that are part of the product, such as shoulder straps, luggage tags, money clips, and other components, must be placed in the same positions as they were originally shipped. Returns that arrive damaged due to improper packaging will not be eligible for a refund. Each item must be returned individually to ensure proper protection and maintain the condition of the product; combining multiple items into one package is not permitted, as it may compromise both the safety and appearance of the products, potentially causing permanent damage.

We recommend using our prepaid courier service return label, but please note that this service is available only if the item is returned in its original shipping box and packaging. If you use our prepaid label, a return shipping fee of 10% of the original cost of the returned items will be deducted from your refund, subject to a minimum fee of $50. This fee covers the costs associated with the return process, including shipping insurance, handling, inspection, reimporting, and restocking of items.

If the original shipping box is no longer available, you will need to arrange the return using a courier service of your choice, ensuring that a 5-ply (five layers) carton box is used to prevent damage during transit. If these conditions are not met, the return will not be accepted, and the item will not be eligible for a refund. This ensures that all returned products are in a condition suitable for resale.

If you choose to return an item using your own courier, please use a tracked and insured shipping service and keep your proof of postage. While this is an option, it does not offer the same security as our prepaid service. We cannot be held responsible for parcels lost or damaged in transit, and such returns will not be eligible for a refund.

After receiving return confirmation from Von Baer, the return must be shipped back within 7 days from the date of confirmation. Failure to do so will result in the return being declined, and any items shipped after this timeframe will not be refunded. Please ensure timely shipment to avoid losing eligibility for a refund. This ensures that the return process is completed in a timely manner, allowing us to process your refund promptly and maintain the quality of our products.

Ineligible Returns and Exchanges

Returns sent without prior approval will not be processed and will not be eligible for a refund or exchange. Unauthorized returns cannot be matched to an order and may be treated as abandoned. As a result, such items will be automatically disposed of and cannot be returned to the sender. In rare cases, if the item has not yet been disposed of, it may be offered back to the customer upon request, with return shipping costs amounting to at least 10% of the original cost of the returned items, subject to a minimum fee of $50.

Items returned in unacceptable condition are not eligible for a refund or exchange. We will notify you, and a return shipping fee of 10%, subject to a minimum fee of $50, will apply if you’d like the item shipped back. If we don’t receive a response within 14 days, the item will be responsibly disposed of.

Personalized and Custom-Made Products

Due to the permanent nature of item personalization and the custom-made nature of certain products, such as the Classic and Premier belts, which are tailored to individual specifications, including the belt length provided by you, we are unable to offer exchanges or issue refunds for these items. Please ensure all personalization and customization details are correct before placing your order.

Damaged or Defective Items

If any item arrives damaged or defective, please report it within 48 hours of delivery. We will arrange for a replacement. When returning such items, please ensure that the original product packaging, the original shipping packaging the product was delivered in, and any stuffing (e.g., air pillows inside bags) are used to prevent damage during transit. If the specified original packaging is not used and the product is damaged during transit as a result, we reserve the right to decline a replacement. If a replacement is declined, the item will not be eligible for further claims, and the customer will be responsible for any costs associated with returning the item back to them.

Refund Processing Time

After receiving and inspecting the returned items, refunds are typically processed within 10 business days and issued in the form of store credit. Please note, the time it takes for the refund to appear in your account may vary depending on your bank’s policies and the method of payment used. International customs duties and sales taxes are not refunded for shipments outside the European Community (EU).

Initiate a Return

As of today, all items are shipped from our headquarters in Tallinn, Estonia.

Contact us at service@vonbaer.com to initiate your return. Please include your order number in the message.

Please note that our return address is:

Von Baer Ltd.
Tala 2
Tallinn, Estonia 11415

 

Warranty

Von Baer products are made to the highest specifications and are designed to provide our clients with enjoyment over many years. Our products are expected to perform flawlessly under normal use, and the likelihood of encountering faults or malfunctions is quite low. In the rare event that defects do occur, they are most likely to appear within the first few months of use. To address this, we offer a comprehensive warranty against manufacturing faults.

For further information on our warranty policy, we kindly invite you to visit our warranty page: https://vonbaer.com/pages/warranty